Advanced Mediation Skills (1 day)
For managers who have already had an introduction to mediation, this programme gives an opportunity for the further development of skilful practice.

Dealing with Conflict More Effectively (1 day)
This programme is for those who wish to be more effective in dealing with conflict. Greater self-knowledge is provided by feedback from the Thomas-Kilmann Conflict Mode Instrument. This is followed by skill development to provide greater confidence and competence in working with conflict situations.

Dealing with Difficult People (1 day)
An intensive day of skill development aimed at equipping participants with proven techniques for working with those whose behaviour they find challenging.

Negotiation Skills (2 days)
Based upon the findings of the world-renowned Harvard Negotiation Project, this programme of training in principles and skills is for managers at any level and will enable participants to better achieve what they want without generating destructive conflict.

Resolving Conflicts at Work (1 or 2 days)
An introduction to conflict management skills, this programme aims to provide managers with the basic skills necessary for successfully resolving conflicts at work. The 2 day workshop provides more opportunity for skills practice and feedback but the one day workshop will provide participants with a basic toolkit.

Contact us about Negotiation Skills & Conflict Resolution